Cookie Policy – Mobilosoft
Effective Date: 28-04-2025
Last Updated: 02-12-2025
This Cookie and Privacy Policy explains the practices of Mobilosoft SRL regarding the collection, use, and management of information when you access https://www.mobilosoft.com (the "Service").
It also describes your privacy rights and how your data is protected in accordance with applicable laws.
By using our Service, you consent to the use of cookies and the processing of data as described in this Policy.
If you do not accept these conditions, please do not use our Service.
Mobilosoft can modify this Policy at any time. The most recent version is available at:
https://www.mobilosoft.com
1. Data Controller
MOBILOSOFT SRL
Boulevard du Souverain 25, 1170 Watermael-Boitsfort
BCE number: BE 0830.993.852
Email: [email protected]
Mobilosoft is the data controller for all data collected via the Site, its tools, platforms, forms, services or via its commercial partners.
2. Collection and Use of Your Personal Information
When you use our Service, fill out a form, request a demo, a free trial or interact with Mobilosoft or its partners, we may collect the following information:
Personal information collected:
- Name / first name
- Email address
- Phone number
- Company, address, VAT number
- Data related to a business request (e.g., demonstration)
- Content of your communications with Mobilosoft
Usage data:
- IP Address
- Date and time of access
- Browser used
- Pages visited
- Platform / OS
- Referral URL
- Audience data from Google Analytics (with consent)
We collect this data:
- when you fill out a form on our Site;
- when you interact with our teams;
- through our business partners;
- via cookies and similar technologies.
The collected data is only retained for the period necessary for the purposes specified below, or in accordance with applicable legal obligations.
3. Purposes and legal bases
3.1. Demo or Free Trial Request Form
Purpose: manage your request, organize a demonstration or free trial.
Legal basis: execution of pre-contractual measures.
3.2. Cookie Management
Purpose: proper functioning of the Site, traffic analysis, possible personalization, security.
Legal basis:
- Legitimate Interest for necessary technical cookies
- Consent for analytical cookies (Google Analytics)
4. Cookies
Cookies are small text files sent by our Site and stored in your browser. They allow the Site to function properly, improve the user experience and measure performance.
4.1. Strictly necessary cookies (without consent)
These essential cookies allow:
- to retain your preferences (e.g. language choice),
- to ensure the security of the Site,
- to ensure its proper technical functioning.
They do not collect data that allows your identification.
4.2. Performance Cookies / Audience Measurement (Google Analytics - with consent)
Used to analyze:
- your IP address (anonymized if configured),
- pages viewed,
- the time and duration of the visit,
- your browser / OS.
Legal basis: your consent.
4.3. Targeting / Social Media Cookies (if enabled)
Used for:
- display embedded social content (LinkedIn, Facebook, YouTube);
- allow interaction with social plugins;
- to offer personalized advertisements.
Social networks may collect data about your activity even if you don't interact directly.
Please refer to the privacy policies of the platforms concerned.
5. List of cookies used
When you accept all cookies, the Site may deposit the following categories:
- Internal technical cookies
- Preference cookies (language)
- Google Analytics cookies
- Social cookies / pixels (if enabled)
The full list can be provided upon request or in a separate table integrated into the Site.
6. Data retention period
Your data is retained:
- as long as necessary for the purposes for which they were collected;
- conformément aux obligations légales en vigueur ;
- data from a simple information request: up to 10 years of inactivity ;
- Applications: max. 1 month after the end of the process;
- cookie data: in accordance with Google Analytics practices and your consent.
7. To whom your data may be transmitted?
Mobilosoft may transfer your data:
7.1. Companies of the Virtuology Group
Only for the purposes described in this Policy.
7.2. Technical Subcontractors
(e.g., hosting provider, marketing solutions, IT providers)
These providers are contractually required:
- to comply with GDPR legislation,
- to only process your data for the purposes defined by Mobilosoft,
- to implement strict security measures.
7.3. Social Networks
In case of interaction with a social plugin (LinkedIn, Facebook...), your activity may be shared with these platforms.
Refer to their respective policies.
7.4. No sale of data
Mobilosoft never sells your data to third parties.
8. Your Rights
In accordance with the GDPR, you have several rights:
- Right of access
- Right to rectification
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right of opposition (notably to prospecting)
- Right to portability
- Right to withdraw your consent (for analytical cookies)
9. How to exercise your rights?
Contact Mobilosoft
📩 [email protected]
📍 MOBILOSOFT SRL
Sovereign Boulevard 25, 1170 Watermael-Boitsfort
Contact the DPO (Data Protection Officer)
📩 [email protected]
📍 GDPR Agency
Cyclotron Path 6
1348 Louvain-la-Neuve – Belgium
Mobilosoft will respond to your request as soon as possible.
10. In case of dispute
In case of difficulty or complaint, contact Mobilosoft first:
📩 [email protected]
If the response is not satisfactory:
Data Protection Authority (Belgium)
Presse 35
1000 Brussels
📩 [email protected]
List of European authorities:
https://edpb.europa.eu/about-edpb/board/members_en
11. Data concerning children
Mobilosoft does not intentionally collect data concerning children under 13 years old.
In case of accidental collection, the data will be deleted as soon as possible, unless there is a contrary legal obligation.
If the child is over 13 but a minor, parental authorization may be required.
12. Security
Mobilosoft implements strict technical and organizational measures to protect your data against:
- destruction
- loss
- the alteration
- unauthorized access
- accidental disclosure
- cyberattacks (malware, phishing, data theft…)
However, no transmission method is 100% secure, and use of the Service is at your own risk.
13. Limitation of liability
Mobilosoft cannot be held responsible:
- indirect damages (data loss, financial losses, loss of profits, scheduling disruptions, etc.);
- damages caused by illegitimate manipulation or hacking by third parties;
- content and services offered by third-party sites via external links.
14. Applicable law and jurisdiction
This Policy is governed exclusively by Belgian law.
In case of dispute, the French-speaking courts of the judicial district of Brussels are the only competent courts.
15. Entry into force
Created on 05/03/2021 and updated on 02-12-2025.
Mobilosoft reserves the right to modify this Policy at any time.
